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Reported event of ¿insufficient heatseal & (sterile) pouch or blister pack¿ was confirmed.Received two of 138104 in original packaging.Lot number was verified.Performed a visual inspection of the device, there were obvious signs of a breach on one of the devices.Performed a functional inspection on the second device, it was dye leak tested which indicated that the package had an insufficient heat seal.A root cause cannot be determined; however, based upon evaluation of the devices, a possible cause of this event could be device encroaching the seal.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.A two-year lot history review shows a total of 2 devices for this lot number and failure mode.A two-year review of complaint history revealed there has been a total of (b)(4) complaints, regarding 1,206 devices, for this device family and failure mode.During this same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.0001.Per the instructions for use, the user is advised to inspect and test each device before each use.We will continue to monitor per regulatory requirements to help ensure patient safety.
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