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Product analysis was performed on-site by the field service engineer as the console was not returned for evaluation.During the inspection, the reported issues of low power output and audible noise were confirmed.Initial troubleshooting determined that the reduced output power was caused by an impacted blast shield, which was replaced to resolve the issue.Further inspection identified error code 240 (calibrations - ho system not calibrated - detected in user mode on startup that system not calibrated by service/manufacturing before)), indicating that the servo mirror was impacted, and the servo mirror was subsequently replaced.Following these repairs, a full optical alignment of all four bricks, pyro calibration, functional testing, and electrical safety testing were performed, confirming that the laser system was operating as expected.The malfunction associated with the blast shield and servo mirror could have affected device performance and contributed to the event experienced by the customer.There is no objective evidence that the user did not properly handle or use the device according to the device instructions for use (ifu).The ifu states: energy detectors check, and calibration must be performed by an engineer technician qualified work with laser equipment.Questions regarding this procedure should be referred to your local lumenis representative.A review of the moses pulse hazard analysis was completed and confirmed that the event of low power was defined in the risk documentation.This event type has been accounted for during product risk analysis to support acceptable risk benefit for the product.Based on a thorough review of the reported complaint, boston scientific has assigned an investigation conclusion code of cause traced to component failure.
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