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Zimvie received one (1) xiitp5413, (osseotite® tapered certain® prevail® implant 5/4 x 13mm) for evaluation.Visual evaluation of the as returned device identified the implant with minor signs of use, apparent bone / tissue attached to external threads.A fractured screw fragment was identified stuck inside the implant.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 2017020270.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2017020270 for similar events and no other complaint was identified.The customer did not submit images for the reported event.Based on the investigation and risk management file review the most likely root causes determined from the investigation are excessive torque applied - customer error, or patient factors.Therefore, based on the available information, the implant malfunction did not occur.The reported event was confirmed with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: b4: date of this report d1: brand name d4: catalog number g3: date received by manufacturer g6: checked "follow-up" h2: checked follow-up type h3: changed "no" to "yes" h6: entered evaluation codes h10: added manufacturer narrative.
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