| Model Number |
107754 |
| Medical Device Problem Codes |
Electrical Power Problem (2925); No Apparent Adverse Event (3189); Complete Loss of Power (4015)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/29/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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No further info was provided.A supplemental report will be reported once the manufacturer¿s investigation is completed.
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Event or Problem Description
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It was reported that log files contained a loss of external power event while connected to the mobile power unit (mpu).The low voltage hazard events seen are the result of the mpu suddenly losing power.The system controller did switch appropriately to the emergency backup battery (ebb) when external power was lost.These events appeared to resolve once external power was completely restored.No abnormal controller alarms or pump faults were seen in the log files.The pump appeared to be operating as intended.
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Additional Manufacturer Narrative
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No further info was provided.A supplemental report will be reported once the manufacturer¿s investigation is completed.
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Event or Problem Description
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The mpu did have a v-lock connector on the ac power cord.The ac power cord did not come loose at the wall outlet.The ac power cord did not come loose from the back of the unit.The patient stated power went out and switched to batteries.The patient found out the outlet the mpu connected to was out and switched the mpu to different outlet.They intended to have an electrician come to their home to check.The mpu was not exchanged/removed from service.Log files were provided.
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Additional Manufacturer Narrative
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Manufacturer's investigation conclusion: the reported event of no external power alarm was confirmed via the submitted log files.Data from the reported event date 29nov2025 was reviewed and the controller event log file revealed power cable disconnect and low power hazard alarms activating at 4:50:39.The alarm progressed to a no external power alarm at 4:50:43.The no external power alarm clears by 4:51:19.The alarm was associated with a loss of external power when connected to the mpu.Despite the alarms, the backup battery supported the system without issue.This is consistent with the report of the patient found out the outlet the mpu connected to was out and switched the mpu to different outlet.There were no other notable alarms active throughout the reported event date.Pump operation was not affected.The mobile power unit (mpu), serial number (b)(6) , was not returned for analysis.Provided information indicated that the mpu had a v-lock connector and the ac power cord did not become loose from the wall outlet or the back of the unit at the time of the event.The patient stated power went out and switched to batteries.He found out the outlet mpu connected to was out and switched mpu to different outlet.The patient is reportedly having electrician come to his home to check.Per provided information the root cause for the reported no external power alarm was an issue with the patient's home outlet, it was reported that the patient is reportedly having electrician come to his home to check.The device history records were reviewed and the records revealed no deviations from manufacturing and qa specifications.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The current revision of the instructions for use (ifu) can be found on the eifu page of the abbott website.Heartmate 3 instructions for use (rev.D) section 7-¿alarms and troubleshooting¿ and heartmate 3 patient handbook (rev.A) section 5-¿alarms and troubleshooting¿ explain how to troubleshoot all system alarms.The "patient care management" section of the ifu instructs the patient to keep a flashlight, fully-charged batteries, and battery clips within reach to be prepared for a power outage.No further information was provided.The manufacturer is closing the file on this event.
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Search Alerts/Recalls
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