| Catalog Number |
1788610122 |
| Medical Device Problem Codes |
Erratic or Intermittent Display (1182); No Display/Image (1183)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/26/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported by the customer that the image flickers when the cable is moved.There was partial image loss, replacement device used to complete the procedure.
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Additional Manufacturer Narrative
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Additional information will be provided once the investigation has been completed.
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Additional Manufacturer Narrative
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Alleged failure: loss of image confirmed failure: bent broken pin deformed rear enclosure deformed enclosure replace cable probable root cause: - faulty solder joints in video path - faulty prism board or connectors - faulty xboard or ch cable connectors - break in ch cable core - faulty hdmi cable - faulty ccu power supply - internal ccu cable failure - power and/or communication - improper/no fuse installed - ac inlet board - main board - video processor - digital board - fpga - transition board - coax connector - electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge - poor system grounding - improper ccu timing the product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.
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Event or Problem Description
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It was reported by the customer that the image flickers when the cable is moved.There was partial image loss, replacement device used to complete the procedure.
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Search Alerts/Recalls
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