| Model Number |
8015 |
| Medical Device Problem Code |
Inadequate or Insufficient Training (1643)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
12/09/2025
|
|
Type of Reportable Event
|
Malfunction
|
|
Event or Problem Description
|
|
It was reported that the device had battery reconditioning issues and were not charging even after waiting overnight.There was no patient involvement.
|
| |
|
Additional Manufacturer Narrative
|
|
Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause: the probable cause of the reported device had battery reconditioning issues that was not identified during the customer call.The tech support recommended replacing the battery discharge harness and assisted with part number 143359-100.The customer ordered a discharge harness to be repaired.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
|
| |
|
Search Alerts/Recalls
|