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User opened the package and advanced into patient, during deployment user detected the stent cannot be deployed normally.User then changed to another same rpn device to complete the procedure.A section of the device did not remain inside the patient¿s body.The patient did not require any additional procedures due to this occurrence.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.
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Device evaluation: the evo-22-27-9-d device of lot number c2302453 involved in this complaint was returned for evaluation, opened in the original packaging.With the information provided, a physical examination and document-based investigation was conducted.The device related to this occurrence underwent a laboratory evaluation on the 07 jan 2026.On evaluation of the device, the following was observed: visual inspection: safety wire returned partially removed from device, red marker before point of no return - 6th dimple, outer sheath break observed approx.27cm from tip of introducer, directional button in deploy position, handle opened, all components intact.Functional inspection: safety wire removed with no issue, handle actuating fine for deployment and recapture, unable to deploy stent.The reported failure was observed.Manufacturing records review: prior to distribution all devices are subjected to a visual inspection and functional inspection to ensure device integrity.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with lot number c2302453.A review of the manufacturing records did not reveal any discrepancies that could have contributed to this complaint issue.Historical data review: the review of the relevant manufacturing records confirms the failure mode has not previously occurred for this work order.Instructions for use and/label review: it should be noted that the instructions for use (ifu0053) states the following: ¿if the package is opened or damaged when received, do not use.Visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use.¿ there is no evidence to suggest that the customer did not follow the instructions for use.Clinical image review: an image was not returned for evaluation.Root cause analysis: a definitive root cause could not be determined.With the limited information provided, a possible root cause could be attributed to a tortuous/difficult patient anatomy and/or a tight stricture, which subsequently may have resulted in a build-up of pressure causing deployment difficulties, resulting in a need for force to be employed in an attempt to deploy the stent, leading to the outer sheath (flexor) break as noted in the lab evaluation.This outer sheath break inevitably led to the inability to deploy the stent.Numerous attempts to gain more information related to this occurrence was made but no information has been provided to date.Should this information become available at a future date, the file will be updated accordingly.Confirmation of complaint: complaint is confirmed based on visual and/or functional inspection.Corrective action / correction: complaints of this nature will continue to be monitored for similar events.Summary of investigation: according to the initial reporter, the user opened the package and advanced the evo-22-27-9-d device of lot number c2302453 into the patient.During deployment the user detected the stent cannot be deployed normally confirmed quantity of 01 x used device.According to the initial reporter the patient did not experience any adverse effects due to this occurrence.Another device was used to complete the procedure.A possible root cause could be attributed potentially to a tortuous/difficult patient anatomy and/or a tight stricture, which subsequently may have caused a build-up of pressure causing deployment difficulties.
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