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Additional information was provided in h.3., h.6.And h.11.The product was not returned for analysis.Only photo was returned, the haptic is observed to be broken.Photos provided show pic 2) an activated company device.The plunger appears to be fully advanced outside the nozzle tip.Pic 3) shows an intraocular lens (iol) in a blister tray.One haptic appears to be broken/torn and is visible under the other haptic, the other haptic appears to be damaged.The product investigation could not identify the root cause for the reported complaint "iol plunger incorrectly positioned, led to pinching and detachment of the iol haptic" as the product was not returned.Photos were returned; however the iol was observed to be outside of the device.The iol was observed to be broken in the returned photos.Broken haptics may occur: if the lens has become misaligned in the lens bay during the manufacturing process.Due to the use of a non-qualified viscoelastic.Material properties of non-qualified ophthalmic visco surgical device (ovd) may contribute to underfill, overfill, misfolding of the haptics, or other inconsistent folding outcomes.If inadequate viscoelastic is placed in the device this will cause inadequate coverage of the lens fold path which may cause the lens to advance incorrectly.If the operating room temperature is too high (> 23°c / 73° f) lens folding consistency is negatively affected, the lens is more adherent and this may inhibit lens advancement.Any of the above listed causes alone, or in combination, may create the reported event.The directions for use (dfu) instructs: ""visually inspect the lens to determine the position of the leading and trailing haptics (refer to figure 7).Verify that the plunger is in contact with the trailing optic edge." the product history records confirm that the product met release criteria.The manufacturer internal reference number is: (b)(4).
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