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Visual inspection and dimensional analysis were performed on the returned device.The reported break and stretched material were confirmed.The reported difficult to remove was not able to be replicated in a testing environment.Production record and corrective and preventative actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed there is no indication of a lot specific issue.Based on the information provided and the observations from the returned analysis, the investigation determined that the reported issue appears to be related to circumstances of the procedure.Factors that may contribute to difficulty removing the guide wire include, but are not limited to, challenging anatomy, device support, buildup of procedural contaminants, user technique, and/or damage to the guide wire.In this case, it was reported that there was resistance at the location of the stent upon retrieval of the guide wire which likely led to the reported stretched material and broken tip.Based on the results of the complaint investigation, there is no indication a product quality issue with respect to manufacture, design or labeling of the device.
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