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H11: section a through f: the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.Each event reported to bd is evaluated and investigated in accordance with our complaint investigation procedures.The investigation process includes, but is not limited to, evaluation of the event details provided by the complaint facility, a review of complaint history, manufacturing records and risk document where applicable, and an evaluation of the subject device when available to identify potential contributing factors.The device has not been returned to the manufacturer for evaluation.
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It was reported that the problem is this: when we inject, a small drop leaks through the anti-reflux valve, which shouldn't happen.The problem is such that a drop of chemotherapy passed through this valve and a patient suffered a minor burn because we only realized this at the end of the treatment.It was reported this occurred with 2 devices.This report addresses both devices.
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