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A facility reported a certas valve (id 828814pl) setting would not change.No patient injury reported, however, according to information provided, revision/medical intervention required, it is unknown what type of intervention.No additional information was provided after several attempts.
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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The certas valve (id 828814pl) was not returned for evaluation after three good faith attempts (gfes) were made.Lot number information has been provided; therefore, device history record (dhr) was reviewed, and no anomalies were found.The root cause of the reported issue could not be determined.However, a probable root cause for the reported complaint is due to user¿s error or an issue with the programmer.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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