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E1 full name and address: (b)(6).Section d: device - the exact model of the brush is unknown, however, the customer uses bw-20t.When the scope was returned for inspection, the brush was not found inside the channel or returned with the scope.Additionally, during inspection of the scope, a cleaning brush was passed through the channel multiple times.Therefore, the customer allegation of the cleaning brush remaining in the channel could not be confirmed.Based on the results of the investigation, a root cause was unable to be identified.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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