|
The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review for architect hbsag qualitative confirmatory reagent, lot 79037fz00.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Review of tracking and trending for the architect hbsag qualitative confirmatory assay did not identify an increase in complaint activity related to the complaint issue.Additionally, an increase in complaint activity was not identified for reagent lot 79037fz00.Device history record review did not identify any non-conformances or deviations with the complaint lots and complaint issue.A review of the product labeling concluded that the issue is sufficiently addressed.There was no issue with reagent performance identified.Based on the investigation, the device met performance specification and performed as intended at the customer site, therefore there is no systemic issue or deficiency with the architect hbsag qualitative confirmatory reagent, lot 79037fz00.
|