| Model Number |
ALLURA XPER FD10 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/26/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system was unable to boot up.The device was not in clinical use at the time of reported event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.It was reported to philips that the system was unable to boot up.Upon troubleshooting, the philips field service engineer (fse) checked the system onsite and found that host disk bay was malfunctioning.To resolve the issue, the fse connected the os directly to motherboard.After replacement, the system returned to use in good working order.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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