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An investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The harmonic insert was analyzed and found to have a broken blade at the base.A piece approximately 0.076" x 0.415" was found to be broken off and was not returned with the accessory.Components adjacent to this broken blade do not show damage.Additional observation related to customer complaint: the harmonic insert was placed to an in house generator and failed the energy recognition test, an error appeared "replace instrument." the broken blade caused the energy recognition failure.The probable root cause is attributed to use conditions.Damaged blade is triggered by any inadvertent contact with staples, clips, or other instruments while the device is activated.In addition, scratches on the blade tip may also lead to premature blade failure.Blade damage may be detected by the generator with a solid tone or an error.The missing patient information in sections a and b was either unknown, unavailable, not provided, or not applicable.The expiration date for section d4 is not applicable.Field d6 is blank because the product is not implantable.Information for the blank fields in section e1 is not available.Fields g5 and g7 are not applicable.Field h10 is blank as there are no related report numbers.
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