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See d2a, d4, d10, h4, h6 and h11.The agent reported "baseplate and central screw are not fully seating and lock together causing funionality concerns.Has happened several time and surgeon stated he will not use the system again until resolved."
item number: 508-65-030.Item description: altivate reverse modular central screw, 6.5 x 30mm.Part revision: a.Lot#: 5023a1038a.Product type: shoulder.Manufacture date: 12/13/24.Expiration date: 12/9/29.This event occurred post operative.Healthcare professional indicated no risk or adverse event.No delay in surgery was noted.When this event occurred, there was another suitable device available, and the surgery was completed as intended.The device was inspected prior to use and found acceptable.Rma examination: the reported device was not returned to surgical for evaluation.If at a later time the device is returned, an amendment will be opened to evaluate the event.Surgical devices condition can be determined while being used for its intended purpose.This does not indicate a product deficiency, failure or issue.No further action is deemed necessary at this time.Device history:
a review of the device history record(s) shows that the reported component(s), when released for use, met design and manufacturing requirements.There were no nonconforming material reports associated with the product(s) that may have contributed to the reported event.The device(s) was verified to have gone through an acceptable sterilization process and was within its expiration date at the time of the surgery.Root cause:
the root cause of the complaint is the baseplate and central screw are not fully seating and locking together, likely due to being slightly off axis when seating.This is an event associated with technique, not an event associated with product failure, malfunction, or issue.Complaint history:
complaint database review showed previous complaints but there were no indications that this instrument has a design or material deficiency.Containment:
inventory containment is not required as there are no indications of a product or process issue affecting implant safety or effectiveness.The surgery was completed successfully.
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