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Section b3: as the date of the event is unknown, the event date is estimated as november of 2025.The patient reported on (b)(6) 2025 that the skin irritation started the week prior.The certificate of compliance (coc) was reviewed.There was no nonconformance or deviation reported.Inspection criteria was also reviewed, indicating the device passed inspection criteria and was free of any manufacturing defects.A visual inspection of the customer returned product was performed.Included was two packs of 72r electrodes part no.106130-20 with lot no.25g020 received in a shipping mailer cushion envelope.The parts received look to be in good condition from the visual/cosmetic view.Review of complaint history identified 162 total complaints from (december 2, 2024) to (december 2, 2025) for pn (106130-20) and events related to (electrode irritation/rash).The search was specified to the lot no.25g020.The search identified (2) complaints.Review of the information provided by the customer and along with findings from the investigation, indicate there are no systemic issues with the product or lot.Therefore, the bill of materials (boms), material certifications, master labels, and product drawings were not requested or pulled during this investigation.The approved suppliers were not contacted, and the product was not pulled from stock for evaluation.No physical and/or functional condition could be found after review of the certificate of conformance that could be considered a causal factor for the reported complaint.The reported claim could be associated with a side effect/clinical condition of the patient which is unknown.The reported condition is related to clinical factors beyond the scope of the device investigation covered in the complaint investigation as part of the manufacturing review.The device is used for treatment.Ebi will continue to monitor for trends.
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