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Zimvie complaint number (b)(4).Zimvie did not receive one (1) item zfx11zb-ce41as13e, for evaluation.Visual inspection could not be performed.The investigation has been performed based on the available information using the item number, and risk management file (rmf).Complaint history review was performed for the reported lot number 0000250801 for similar events and one other complaint was identified.Review completed utilizing keywords: ¿loosening¿.The second complaint is from the same customer and same dent and is made because the screw was lost a second time.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was inadequate treatment planning, misunderstood or overlooked instructions for use.Therefore, based on the available information, a device malfunction was not established.Without device receipt, the reported event is non-verifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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