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Additional information has been provided in d.9., h.3., h.6., and h.11.The product was returned for analysis, and the reported complaint was observed.The device was received loose in the product carton.Solution is dried in the device.The lock-out assembly has been removed.The plunger has been advanced into the mid-nozzle.The iol (intraocular lens) has been advanced into the depth guard and is damaged.The trailing haptic is twisted and bent/deformed.The reporter stated the use of "viscoelastic: combivisc", which is not qualified to be used with the associated product.While we are unable to determine the origin of the reported complaint, our observations reasonably suggest that it is not manufacturing related.Based on the information provided by the customer, the most likely root cause is failure to follow ifu (intraocular lens), as the customer states the use of non-qualified viscoelastic.The use of an unqualified ovd (ophthalmic viscosurgical device) may cause damage to the lens and potential complications during the implantation process.Based on the results from the product history record, the products met release criteria the manufacturer internal reference number is: (b)(4).
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