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The device was returned to stryker sustainability solutions for evaluation.Upon inspection of the received complaint device, no relevant visible damage was detected.The catheter handle, deflection/ locking mechanism, shaft, connector, and distal tip appeared to be intact.Inspection of the handle revealed the deflection mechanism was very hard to manipulate due to the locking collar being excessively tightened.Loosening of the locking mechanism reduced some of the tension to the deflection, the device was not able to be manipulated effortlessly unless significantly loosening the locking collar.The device was evaluated for deflection.The catheter did not form a curve consistent with the visual work reference (vwr) specification.It is probable that the mechanical issue likely contributed to the reported event of, ".Cable didn't work when they plugged it in.Bad reprocessed stryker", as damage to the device's structural integrity (internal wiring) may adversely impact device performance.The inspection results determined that the complaint is confirmed for the reported failure mode.A review of the dhr supports that the device met all inspection and test criteria prior to release from stryker.The reported event could be attributed to a mechanical issue as a result of mishandling subsequent to distribution, including shipping and storage conditions or improper manipulation of the device.The instructions for use (ifu) state: - do not attempt to use the reprocessed ep catheter prior to completely reading and understanding the directions for use.- do not alter this device.- inspect the packaging and catheter for damage or defects prior to use.- avoid excessive torque, stretching, kinking and/or bending of catheter, as this may interfere with distal tip shaping or cause damage to internal electrode wires.- avoid manual pre-bending of distal curve, as this may damage steering mechanism of steerable catheters.Handle catheter with care to avoid improper electrical functioning.- avoid excessive contact of handpiece with fluids, as this could adversely affect the electrical performance of the catheter.The reported event will continue to be monitored through post-market surveillance.
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