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A physician reported that an error message was displayed indicating that there was a problem detected with drainage pump, infusion/irrigation and suction functions were unavailable during cataract surgery with intraocular lens implantation.The surgery was cancelled, and the equipment was repaired on the same day.Reoperation has been performed on the following day and was completed without affecting the patient.Additional information has been requested.None received till date.This report pertains to the cassette involved in the reported event.
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Additional information provided in d.9., h.3., h.6., and h.11.The returned product was visually inspected, and no obvious defects were found.A calibrated console representing the current software version was used to test the product.The product could prime and tune with the handpiece successfully.The irrigation and aspiration pressure were measured and met specification.No message code appeared on the screen.Fluid flowed from balanced salt solution (bss) to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.The cleaning process was able to be performed after functional test was completed.The product passed functionality.We were unable to replicate the customer's experience during laboratory evaluation.The investigation conducted a non-conformance review of the reported lot number.No deviation were identified that would have contributed to this event and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event as the product functioned per specifications.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint, therefore no action will be taken for this occurrence.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).H.10 reflects all related report numbers associated with this product event that have been submitted at this time.
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