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Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use when the issue occurred.The philips field service engineer (fse) visited system onsite and confirmed that the ippc was not booting up.The review of system error logs showed ippc storage being full.Upon troubleshooting, the fse found issue with ippc and hard disks.The cause of the ippc failure was not conclusively determined by the supplier's part analysis.However, replacing ippc, hard disks and reloading software by the fse had resolved the issue.System functional tests were performed, and the system was returned to use in good working condition.At the time this complaint was received, philips did not have enough information to exclude the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, it was identified that the issue occurred without patient involvement and was identifiable prior to procedure commencement, which has led to the determination that this scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the user of the product must institute a user routine checks program.The user of the product shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.It is instructed to not use the product for any application until the user is sure that the user routine checks have been satisfactorily completed, therefore, as the device was outside of use at the time the issue was identified, the user would identify this issue prior to use, and the issue happened due to improper maintenance.Based on re-evaluation, this case is not reportable.The codes were updated based on the investigation outcome.The device problem code was corrected.
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