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Additional information provided in d.9., h.3., h.6.And h.11.No technical inquiries were received from the customer.One opened probe with tip protector in a bubble bag was received for evaluation.The sample was visually inspected and found to be non-conforming with orange/brown in color foreign material on the welded cap and white in color foreign material on the body needle.The sample was then functionally tested for actuation.The sample was found to be conforming for the functional test.The probe engine was disassembled, and the components were inspected.All components were attached and conforming.A review of the device history record traceable to the lot number obtained from the device¿s radio frequency identification (rfid) tag, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The investigation conducted a nonconformance review of the lot number obtained from the device¿s radio frequency identification (rfid) tag.One non-conformance was identified related to a spacer short shot.This related non-conformance could have potentially contributed to the reported event; however, the returned sample was found to meet specification.Based on the evaluation of the information and materials received, the investigation concluded that the root cause of the reported event is not determined as the returned sample was conforming for all functional testing.No further investigative or manufacturing actions are warranted at this time due to the fact that the returned sample met specifications.A nonconformance investigation was completed to investigate the trend identified for probes with would not cut or actuate issues and non-conformance records were completed for the related record on the nonconformance report.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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