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Reports were received of flushes lacking the white tip cap.To support the investigation, one sample in the packaging flow wrap received in a plastic bag and three photographs were provided for evaluation by the quality team.The returned unit is missing the syringe barrel tip cap, and the photographs provided depict the same unit.No other defects or imperfections were observed.This condition could occur if a jam occurred during the tip cap assembly process.A device history record review was completed for material number 306546, lot 5233237.The review identified no quality issues during the production of this lot that could have contributed to the reported condition, and there were no related quality notifications.All process controls and final inspections met specification requirements.The sample will be shared with associates for awareness.To date, no other similar events have been reported for this lot.Based on the investigation and analysis of the returned sample, the customer reported condition is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.
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