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Investigation results: the handpiece was investigated and the reported condition was confirmed.The connector pins on the plug are severely corroded.According to richard wolf gmbh test instruction 8564021pa, the motor function is in working order.Additional findings: the suction nozzle is loose and dented, and broken at the laser weld seam.The valve bore on the housing is severely dented.Probable root cause: the probable root cause was determined to be a user error.The corroded connector pins are traced back to a cleaning/maintenance error.The user is advised in the instruction for use (ifu) ga-a238-us / en / 2020-12 v6.0 / pk20-0352 in chapter 7.3.1 that the electrical contacts on the connection cable must be completely dry after cleaning.With regard to the current condition of the connector pins, we assume that liquids were not completely removed when the connection cable was contacted, resulting in corrosion.The damage found on the suction manifold and valve bore indicates mechanical influences due to user error.The user is advised in ifu ga-a238-us/ en / 2020-12 v6.0 / pk20-0352 to run through the checks before and after each use and to not use the products if they are damaged or incomplete or have loose parts.Chapter 7.2.1 of ga-a238-us / en /2020-12 v6.0 / pk20-0352 advises users to have the products serviced depending on the frequency of use, but at least every 12 months, in order to prevent damage due to aging and wear.Manufacturing analysis: the motor handpiece max.6000rpm with serial number (b)(6) was manufactured on august 25, 2021, with order number (b)(4).The order size was (b)(4) units.The motor handle max.6000rpm with serial number (b)(6) was delivered to the customer on november 8, 2021.A review of the production plans revealed no anomalies.Historical data analysis: the motor handpiece max.6000rpm with serial number (b)(6) had been with the customer since delivery; there had been no repairs or maintenance.Risk analysis: the subject issue of functional malfunction/loss of function due to an unusable product is present in the risk management file e5-2: motorized handles, v00.The overall probability of occurrence for this issue remains at previously defined levels and overall risk of the device remains in the acceptable category.The risk profile remains unchanged.
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