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Following receipt of the complaint, an internal investigation was launched, including a complete assessment of the traceability of the batch involved, the parts sold on the market, the raw materials used, the quality controls performed, and the production procedures followed.Production-related aspects were thoroughly evaluated and no problems were found during the quality controls carried out during and at the end of production.The documentation relating to the production process of the batch in question was examined and no anomalies or defects were found.All completed process records were checked to see if any non-conformities had been detected during routine checks, but none were reported.Further assessments were carried out on the historical data of the product, both from a production and commercial point of view.From a production point of view, it should be noted that no changes were made to the materials, components, production parameters, or control procedures.Internal operating and quality control procedures have remained essentially unchanged over time, and material specifications have remained consistent.From a commercial standpoint, it is important to note that no other customer has reported similar problems with finished product batch.The following tests were performed on the three sealed physical samples from batch 25092928, which shares the same components as the marrow-stem device subject to the complaint: 1.Dimensional tests, 2.Axial compression tests, 3.Analysis using a digital video microscope.The dimensional tests carried out using calibrated instruments were intended to verify that all critical dimensions (which could potentially be involved in this complaint) complied with the technical design specifications.In particular, the length of the electro-welded tip, the distance between the tip and the first hole, the distance between the start of the cannula and the second hole, the diameter of the side holes, and the internal and external diameter of the cannula (wall thickness) were measured.All measurements yielded compliant results.Axial compression tests were performed using a substrate in accordance with (b)(4), entitled "standard specification for rigid polyurethane foam for use as a standard material for testing orthopedic devices and instruments." in accordance with this standard, a rigid polyurethane foam substrate was chosen, with densities falling within the values prescribed by the reference standard, which allows the biomechanical structure of the bone to be adequately reproduced.The axial compression test was performed to evaluate the overall mechanical strength of the device and, in particular, that of the cannula under the conditions of use described in the needle instruction sheet.All tests were successful.After simulating their intended use in vitro, all three devices tested were analyzed using a digital microscope (at71) to assess the integrity of the surfaces most exposed to mechanical stress during clinical use and to identify any micro-alterations not detectable to the naked eye.The analysis confirmed that all trocar tips maintained their original morphology, preserving both the sharpness and geometry specified in the design.The electro-welded tip of the cannula was found to be intact and correctly manufactured, with no evidence of micro-fractures, cracks, delamination, burrs, local deformations, or signs of blunting.No tips detached from the cannula.The distal portion of the cannula, including the area near the side holes, was also morphologically regular and free of any alterations.The samples tested therefore showed no morphological alterations or structural failure, confirming the reliability of the product's design and materials under clinical conditions (axial compression test).The traceability of the production of the marrow-stem device (lot 25092623) was carried out.Considering that this is the only complaint received on this batch relating to this type of event, the occurrence rate is calculated to be (b)(4) for batch 25092623 (value obtained by dividing this single complaint by the entire production of the batch, i.E., (b)(4) pieces).This batch of finished product was also supplied to other customers and no other complaints have been received to date.In light of the above considerations, it can reasonably be concluded that this incident represents an isolated case potentially linked to the conditions of use and not to the design of the device or to anomalies in the manufacturing process.It should be noted that, when the needle is used as described in the instructions for use (ifu), the distal end of the cannula is not subjected to bending, torsional, or tilting movements that could lead to structural failure.According to the ifu, penetration of the hardest portion of the bone (cortical bone) is performed using the internal mandrel, which provides axial rigidity to the device.Once the internal mandrel has been removed, the cannula is intended to advance exclusively along the channel previously created by the mandrel or to be retracted through the same channel.Retraction must not be performed manually but is guided by the use of the ring nut, which limits operator-dependent variability and ensures controlled axial movement of the cannula.Therefore, the ifu does not describe or allow any bending, levering, or tilting movements that could impose non-axial loads on the cannula.The movements of the cannula in the patient, as described in the ifu, are limited to axial penetration (with the internal mandrel inserted) and controlled axial retraction (guided by the ring nut and through a preformed channel).The tests carried out, simulating the actions described in the ifu, did not result in any cannula breakage or deformation.Consequently, based on the technical investigation performed, the test results obtained, and the absence of manufacturing or design-related anomalies, the device is considered safe.No capa or fsca is deemed necessary at this time.The hospital has indicated that the needle that is the subject of the complaint is no longer available.Should biopsybell receive pieces from the same batch that have not yet been used for inspection, biopsybell will revise this test report to include all tests performed on the batch received and the related results.
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