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Beckman coulter field service engineer (fse) confirmed that the probable cause was identified as a malfunctioning sample level detection board.The fse replaced the sample level detection pcb (printed circuit board) and confirmed the sample probe alignment, and this resolved the issue.Section a2, a4 and a5: information not provided by the customer.The beckman coulter internal identifier is (b)(4).
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The customer reported low patient results on multiple analytes with g flags including ast (aspartate aminotransferase), alt (alanine aminotransferase), glu (glucose), na (sodium) k (potassium) and cl (chloride) on their au680 chemistry analyzer part number b96696 and instrument serial number (b)(6).There was no report of change to treatment, injury, death, or delay/change in treatment associated with this event.The customer did not provide patient demographics.
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