|
Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use when the issue occurred.The philips field service engineer (fse) visited system onsite and confirmed that the system was unable to boot up and stuck at philips logo screen.Upon troubleshooting, the fse found main system host pc software was corrupted.To resolve the issue, the fse reloaded the host pc software, after which the system was returned to use in good working condition.The codes were updated based on the investigation outcome.
|