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Manufacturer's investigation conclusion: the reported event of no external power alarms was confirmed via the submitted log files.On 26dec2025 and 27dec2025, multiple power cable disconnect, low voltage hazard, and no external power alarms were captured while connected to the mpu due to losses of ac power.The alarms resolved each time power was restored to the system.The backup battery supported the system without issue during these events.The pump operated as intended and there were no other notable events captured in the log file.The provided information indicated the mpu had a v-lock connector, it is unknown if the ac power cord came loose from the back of the unit or the wall outlet, there were no environmental circumstances that would have impacted ac power at the time of the reported event, the mpu was not exchanged, and the alarms resolved after the patient switched outlets.A root cause for the reported event was not conclusively determined through this analysis.The device history records were reviewed and the records reveal that the heartmate mobile power unit, serial number (b)(6), was manufactured in accordance with manufacturing and qa specifications.The current revision of the instructions for use (ifu) and patient handbook can be found on the eifu page of the abbott website.The heartmate 3 lvas ifu heartmate 3 patient handbook, document are currently available.Section 7 of the ifu, entitled ¿alarms and troubleshooting¿, provides instructions on how to interpret and troubleshoot power cable disconnect, low voltage hazard, and no external power alarms.Section 3 of the ifu, entitled ¿powering the system¿, instructs the user to transfer from the mobile power unit (mpu) to another power source should there be a power failure.The system controller¿s backup battery will temporarily support the pump while transferring.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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