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Additional information provided in d.9., h.3., h.6.And h.11.No technical inquiries were received from the customer.Two opened probes without tip protectors in a bubble bag were received for the report.Sample 1 was visually inspected and found to be nonconforming with orange/brown foreign material on the port face and welded cap.The sample was then functionally tested for actuation and cut.The actuation and cut functionalities of the returned probe were unable to be tested due to severely bent needle.No wear assessment could be performed due to the inner cutter broke while trying to extract it from the severely bent needle.Sample 2 will be received and evaluated under mfg report num 1644019-2026-03477.A review of the device history record traceable to the lot number obtained from the device¿s radio frequency identification (rfid) tag, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The investigation conducted a non-conformance review of the reported lot number.No deviations were identified, and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.The complaint evaluation was unable to confirm the reported actuating failure due to probe needle bent condition.How and when the probe needle became bent cannot be determined from this evaluation.The most likely root cause is handling at any point after the probe was shipped from the manufacturing site including use during surgery.As the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time as an exact root cause for the bent needle could not be determined from this evaluation.A nonconformance investigation has been completed to investigate the trend identified for probes with would not cut or actuate issues.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).H.10 reflects all related report numbers associated with this product event that have been submitted at this time.
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