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Updated fields: b4, b5, e1 (initial reporter, event site address, event site email), g3, g6, h2, h6 (type of investigation, investigation findings, component codes, investigation conclusion), h11 due to character limitation in block e1: event site name: (b)(6).Initial reporter: estelle malatrat a getinge field service engineer (fse) was dispatched to evaluate the unit.The (fse) reported that vacuum is too high and suggested replacement.The customer refused to repair the unit.If there is anymore information received the investigation will be reopened and updated accordingly.
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