| Catalog Number |
05990378001 |
| Medical Device Problem Codes |
False Positive Result (1227); Non Reproducible Results (4029)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/12/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The elecsys hsv-2 igg reagent lot number was 85719600.The expiration date was not provided.The field service engineer performed checks and could not establish a cause.He performed a check of the hardware components, verified the pump pressures and rinse volumes, and checked and verified proper pipettor/nozzle adjustments.He ran performance testing with results within specifications.The investigation is ongoing.
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Event or Problem Description
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There was an allegation of questionable elecsys hsv-2 igg results from the cobas 8000 - cobas e 602 module.The initial result was 1.70 coi (reactive).The customer had a policy to repeat reactive results, so the sample was repeated in duplicate.The repeat results were non-reactive and were believed to be correct.A new sample was drawn from the patient and tested at a different laboratory, and the result was non-reactive/negative.
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Additional Manufacturer Narrative
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Based on the provided information, the investigation was unable to determine a specific root cause.A general reagent or analyzer problem was not present because the qc before the event was within ranges.
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Search Alerts/Recalls
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