| Catalog Number |
9770601 |
| Medical Device Problem Codes |
Poor Quality Image (1408); Product Quality Problem (1506)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/09/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H11: section a through f: the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The manufacturer has received the sample and it will be evaluated.A supplemental will be submitted with evaluation results.
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Event or Problem Description
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It was reported the customer is having image quality issues and have tried adjusting the contrast and brightness.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to the service facility for evaluation.During evaluation, the reported issue of having image quality issues with their sr8 was unconfirmed.The sr8 console image is crisp and clear with no drop offs.The guide pins on the probe that help with the alignment of the probe connector to the beamformer connector were bent outward.This may prevent the probe from maintaining a consistent connection with the sr8 console, causing image quality issues.The root cause is material failure of the guide mechanism of the probe due to device use.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.This supplemental mdr is being submitted as a part of a remediation effort based on error occurred in the submission of mdrs for incorrect product code.
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Search Alerts/Recalls
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