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As a result of this malfunction, the potential for surgical intervention exists to preclude permanent damage to a body structure or permanent impairment of a body function as evidenced by previous reported events with similar files.This event, therefore, is reportable per 21cfr part 803.Investigation: customer not returning.Product not received at investigation site.Nothing unusual to report was found during dhr review.A query indicates no additional complaints have been received for this lot number.
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