| Catalog Number |
07027249190 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/08/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The analyzer's serial number is (b)(6).The investigation is ongoing.
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Event or Problem Description
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There was an allegation of questionable elecsys estradiol iii results for 1 patient sample on a cobas e 402 analytical unit.The initial result was 10.6 pg/ml with a data flag.The repeated result was 11.9 pg/ml with a data flag.The sample was diluted, and the results were: 27.9 pg/ml (1:2 ratio), 71.2 pg/ml (1:5 ratio), 391 pg/ml (1:20 ratio), and 1905 pg/ml (1:100 ratio).The initial result of 10.6 pg/ml was deemed correct.The sample was repeated because the results had data flags.
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Additional Manufacturer Narrative
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The calibration was acceptable.The alarm trace showed some "sample short" errors.The investigation found that the customer performed dilution on a sample that should not have been diluted.Product labeling states: "the recommended dilution is 1:10 (either automatically by the analyzers or manually).The concentration of the diluted sample must be > 881 pmol/l (> 240 pg/ml)." the investigation determined the issue was due to a user error.
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Search Alerts/Recalls
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