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Additional information: g3, h3, h6.The complaint device was not received for evaluation.Based on the information provided, which may include the returned device (if available), pictures, videos, event descriptions, and any additional field data, arthrex concluded the most likely cause of the reported failure.The most likely cause of the reported failure is a user error, including damage to the device due to mishandling.The complaint allegation was confirmed based on the customer's attached video, which shows the device's needle detached from the shaft.Damage to the device will prevent the device from working as intended.
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