|
The doctor reports that during the implant installation, while tightening with the torque wrench, the internal connection was damaged, therefore the implant could not be used.The procedure was completed using another implant.The affected dental position was number 26, bone type number iii.
|
|
Zimvie complaint number (b)(4).Zimvie received one (1) xiitp5410, (osseotite® tapered certain® prevail® implant 5/4 x 10mm) for evaluation.Visual evaluation was performed; the implant has signs of use with debris on its external threads.The implant was damaged during removal.The implant¿s drive feature was damaged.Dhr review was completed for the subject lot number 2120037596.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2120037596 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿dental: functional: damaged drive feature¿ based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error, applying too much torque/speed during seating.Therefore, based on the available information, a device malfunction did occur.The implants drive feature was damaged.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
|