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The complaint could be confirmed, since the product was returned for evaluation and matches the alleged failure.The device inspection revealed the following: visual examination of the received product shows that the instrument is indeed broken as reported.It is broken right at one of the hinge sections of the part.Quality assurance engineering reviewed the received information and noted: we have analyzed the complained part and have come to the following conclusion.According to the information provided in the event description, the strut fractured during adjustment while under significant tension.Based on our technical evaluation, we understand that the adjustment involved repositioning the internal joint of the strut.For proper realignment, the fixing screw must first be loosened.Inspection of the screw head shows clear signs of deformation, indicating that it was tightened under excessive force.Furthermore, the joint was in an angled position at the time of adjustment.It appears that considerable force was applied in an attempt to move or loosen the joint while the screw was still tightened.As a result, the component was subjected to high torsional and shear stresses.The fracture occurred at the point of maximum stress concentration, which is consistent with overload conditions.Based on the above findings, we conclude that the damage was caused by improper handling/application and does not indicate a material or manufacturing defect.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.A review of the labeling did not indicate any abnormalities.No indications of material, manufacturing or design related problems were found during the investigation.Based on investigation, the root cause was attributed to a use related issue.The failure was caused by improper handling/application.If more information is provided, the case will be reassessed.
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