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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the objective lens cloudy (not clear view).Based on the result, we concluded that it was caused due to the moisture condensation in the objective lens.In addition, our technician confirmed that the insertion flexible tube fluid damage, the segment fluid damage, the control body fluid damage, the us connector cable (long) buckled, the control body corroded, the angle lever trim cap missing, the insertion flexible tube crushed, the operation channel (primary) leak, the bending rubber leak, the operation channel (primary) cut, the bending rubber cut, and the operation channel (primary) kink; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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