|
Investigation into this complaint included service history review, quality data review and a complaint history review.The results of the investigation are summarized as follows: service history review: the service history review found one (1) prior service record related to the issue under investigation.Review also indicates that on june 18, 2025, prior to the leak event, technical service bulletin (tsb) 640-079 - alinity m instrument floor liner installation was implemented on alinity m system sn (b)(6).The alinity m system liner, pn 56-270087, was installed underneath the alinity m system and designed to mitigate the occurrences of leaks that spread beyond the instrument footprint.Implementation of tsb 640-079 and the liner installation do not prevent occurrences of leaks that spread outside the instrument footprint; however, as a mitigation, reduction in leaks beyond the instrument footprint is expected.Quality data review: nonconformance (nc)/corrective action preventive action (capa) search a search of nc/capa records was performed for instances related to a leak due to a faulty diluent reservoir sensor, pn 56-190088-02, on an alinity m system, ln 08n53-02, as documented in the complaint ticket under review in this investigation.The query did not find any quality record (qr) related to a leak due to a faulty diluent reservoir sensor, on the alinity m system, ln 08n53-02.Complaint history review a complaint search was performed to identify past complaint tickets for instances related to a leak due to faulty diluent reservoir sensor, pn 56-190088-02, on an alinity m system, ln 08n53-02.Additionally, complaint trending was reviewed.An adverse trend was not identified for the alinity m system (base list number 08n53), which includes the reservoir sensor, single tube, pn 56-190088-02.A review of spare part trending was also performed.No unexplained shift in quality data was identified.Based on the results of the investigation, a product deficiency was not identified for the alinity m system, ln 08n53-02 or reservoir sensor, single tube, pn 56-190088-02.
|