| Catalog Number |
07682913001 |
| Medical Device Problem Codes |
High Test Results (2457); Low Test Results (2458); Non Reproducible Results (4029)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
01/19/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The initial reporter complained of discrepant results for 1 patient sample tested for elecsys vitamin d total ii (vitamin d ii) on a cobas 8000 e 801 module.The initial result was 107 ng/ml.The repeat result was 46 ng/ml.The repeat result was believed to be correct.
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Additional Manufacturer Narrative
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The vitamin d ii reagent lot number and expiration date were not provided.The customer noticed bubbles in the cleancell tubing; the tubing was replaced.The sipper nozzle and other tubing were also replaced.The issue was not resolved.On 21-jan-2026, the field service engineer (fse) replaced the cleancell tubing due to bubbles in the circuit.The gear pump head was replaced and adjusted.An instrument check was not acceptable.On 22-jan-2026, the fse replaced the sipper nozzle and the measuring cells.The instrument check was not acceptable.The fse returned to the customer site and still saw bubbles in the cleancell circuit; the tubing was replaced, but the bubbles remained.The fse replaced the syringe seals.The investigation is ongoing.
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Search Alerts/Recalls
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