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Manufacturer's investigation conclusion: the reported event of an atypical alarm occurring while connected to the mobile power unit (mpu) was not confirmed.Additional information provided communicated that no log files were available for review and that no products would be returned for analysis.It was also noted that it was not known if the mpu has a v-lock connector on the ac power cord, or if the ac power cord became disconnected from the back of the unit or from the back on the unit.The root cause of the reported event could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the heartmate mobile power unit (mpu), serial number (b)(6), was manufactured in accordance with manufacturing and qa specifications.The mpu was shipped to the customer on 07jul2023.The current revision of the instructions for use (ifu) can be found on the eifu page of the abbott website.Heartmate 3 ifu (rev.D) section 7 ¿ ¿alarms and troubleshooting¿ and heartmate 3 patient handbook (rev.A) section 5 ¿ ¿alarms and troubleshooting¿ cover all alarms (auditory and visual), and the actions to take if the issue does not resolve.Heartmate 3 ifu (rev.D) section 8 ¿ ¿equipment storage and care¿ and heartmate 3 patient handbook (rev.A) section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment, including the system controller power cables.Additionally, heartmate 3 patient handbook section 10 entitled ¿safety checklists¿, instructs users to regularly inspect their accessories ¿ including their mobile power unit ¿ for damage, and to replace any equipment that appears damaged or worn.Patient handbook and the ifu caution the user to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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