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The product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.Alleged failure: no live video output confirmed failure: upgraded software needs software upgrade probable root cause: hardware: cables, connectors, sources, or sinks, capture card, motherboard, power supply , thunderbird firmware software: thunderbird software use error others : manufacturing defects (process, workmanship) cybersecurity video input/output over-heating (air duct, fans, heat sinks, dust, vents).
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