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A health care professional reported that a significant reduction of aspiration was observed along the entire length of the tubing, as well as slowed and improper cutter performance during vitrectomy surgery.The surgery was completed on the same day after replacing the product with another one.There was patient contact with the product, but no impact occurred to the patient.
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Additional information provided in h.6.And h.11.No technical inquiries were received from the customer.A sample was not received at the manufacturing site for evaluation for the report; therefore, the condition of the product could not be verified.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The investigation conducted a nonconformance review of the reported lot.A nonconformance was found.This non-conformance could have potentially contributed to the reported event.Three non-conformance records were initiated to trend the defect of inner cutter rotational orientation non-conforming, one non-conformance was completed for inner cutter rotational orientation, 3 non-conformance records were initiated to trend the defect of excessive adhesive at cutter/coupling, one non-conformance record was initiated for spacer short shot, one non-conformance record was initiated to trend the defect of cut failure, and one non-conformance record was initiated to trend the defect of excessive adhesive at diaphragm/extension.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event.As the root cause and its origin are inconclusive, further investigative or manufacturing actions are not warranted at this time.A nonconformance investigation has been completed to investigate the trend identified for probes with would not cut or actuate issues.A non-conformance record has been completed in relation to the related non-conformances identified within the non-conformance review.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all products is reviewed monthly to monitor for adverse trends.During the last review, adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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