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B3: as the onset date of the skin irritation is unknown, the event date is estimated as january of 2026.D4: lot number of the product is unknown.Without a product return, no product evaluation is able to be conducted.Current information is insufficient to permit a valid conclusion about the cause of this event.If additional information is obtained that adds value to the relevant content of this report and/or a conclusion can be drawn, a follow up report will be sent.
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Additional information- b4: date of this report, d4: lot number and expiration date, d8-9 returned to manufacturer date, g3: date received by manufacturer, h3, h4: device manufacture date, h6: evaluation codes
a visual inspection of the customer returned product was performed.Included was one pack of 72r electrodes part no.106130-20 with lot no.25g021 received in a shipping mailer cushion envelope.The parts received look to be in good condition from the visual/cosmetic view.The certificate of conformance was reviewed and no non-conformances or deviations were reported.Review of complaint history identified 148 total complaints from (january 12, 2025) to (january 12, 2026) for pn (106130-20) and events related to (electrode irritation/rash).The search was specified to lot no.25g021.The search identified (1) complaint.Review of the information provided by the customer and along with findings from the investigation, indicate there are no systemic issues with the product or lot.Therefore, the bill of materials (boms), material certifications, master labels, and product drawings were not requested or pulled during this investigation.The approved suppliers were not contacted, and the product was not pulled from stock for evaluation.No physical and/or functional condition could be found after review of the certificate of conformance that could be considered a causal factor for the reported complaint.The reported claim could be associated with a side effect/clinical condition of the patient which is unknown.The reported condition is related to clinical factors beyond the scope of the device investigation covered in the complaint investigation as part of the manufacturing review.The device is used for treatment.Ebi will continue to monitor trends.
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