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Additional information: g3, h3, h6 the complaint device was not received for evaluation.Based on the information provided, which may include the returned device (if available), pictures, videos, event descriptions, and any additional field data, arthrex concluded the most likely cause of the reported failure.The port failure is most likely due to user error, specifically the overtightening of the inclination screw, which renders the device inoperative.The complaint allegation was not confirmed.No evidence of that failure was received.
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