|
Manufacturer's investigation conclusion: the reported event of an unknown fault alarm and a blank display on the system controller was not confirmed.A review of the submitted primary controller event log file (b)(4) spanned approximately 14 days (on (b)(6) 2026 per time stamp).The driveline was disconnected on (b)(6) 2026 at 13:59:06.There were no notable alarms active in the log file.A review of the submitted controller periodic log file (b)(4) spanned approximately 12 days at 1-hour intervals (on (b)(6) 2026 per time stamp).There were no notable alarms active in the log file.The system controller, serial: (b)(6), was not returned for analysis.There were no photos of the display provided.The provided information stated that the system controller displayed a fault alarm before the screen went blank.Multiple attempts were made to obtain additional information from the customer regarding the event; however, no response was received.A root cause for the reported event was not conclusively determined through this analysis.The patient handbook and ifu also cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.The current revision of the instructions for use (ifu) can be found on the eifu page of the abbott website.Heartmate 3 instructions for use section 7-¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5-¿alarms and troubleshooting¿ explain how to troubleshoot all system controller alarms.Heartmate 3 instructions for use section 8-¿equipment storage and care¿ and heartmate 3 patient handbook section 6-¿caring for the equipment¿ explain how to properly take care and maintain the integrity of the system controller.Device history records were reviewed and showed no deviations from manufacturing or qa specifications.No further information was provided.The manufacturer is closing the file on this event.
|