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Product complaint # (b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint # (b)(4).Investigation summary: according to the information provided: "i'm sharing photos of the issues that arose last week at the desalination plant (of 1082833), where we encountered two situations: first: we had a mixed delivery scheduled.Warehouse m2 was to deliver the motor, spacers, and ceramic head, while warehouse loan was to deliver pinnacle and corail.This was documented in the attached client agreement, but only the items from warehouse loan arrived.The m2 delivery was canceled, as i was informed via teams chat, causing dissatisfaction to both the institution and the surgeon.The procedure was able to proceed because we had another supplier who provided the missing components.Second: during the surgery, the drill bit holder couldn't be mounted to insert the screw.As shown in the photos, the drill bit holder (ref.227420000) has a different anchoring mechanism than the drill bits on the machine, which again displeased the specialist.This is documented; the procedure was successfully completed without affecting the patient, but the specialist was very dissatisfied.This is documented; the procedure was performed without affecting the patient, but the specialist was very dissatisfied.Please replace the drill bit holder handle on the equipment with part number 22745200, which is suitable for the drill bits, so that this problem does not occur again during surgery".The product was not returned to depuy synthes, however photos were provided for review.See attachment (source file - fw novedad cx cadera cli desa case# (b)(4).The photographs attached were reviewed, however with information provided, no observations pertaining to the nature of the reported event could be identified.Furthermore, functional assessments cannot be performed with only photo evidence.A manufacturing records evaluation (mre) was not performed as no lot number was provided for this device.If the lot/serial number becomes available, the record will be re-assessed.As the device was not returned, an as-received condition could not be assessed, and a dimensional inspection and document/specification review were not completed.The overall complaint was not confirmed as the photographs attached are insufficient to draw a conclusion about the reported event.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.There is no indication that a design or manufacturing issue has caused the reported complaint condition.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: a manufacturing records evaluation (mre) was not performed as no lot number was provided for this device.If the lot/serial number becomes available, the record will be re-assessed.Added: d10 concomitant.
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