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Philips has investigated this complaint.Philips has completed a good faith effort to get further information regarding patient and procedure outcome.However, the customer has not provided the requested information.The customer reported to philips that the system did not have enough penetration power.The complaint did not include further details about the nature of the issue.Philips provided a service quotation to the customer to address and resolve the reported problem.No service action was performed by the philips, since the quotation was not accepted by the customer.To date, no further information was received.The fda establishment registration number [fei] has been updated and reported to the fda, changing from 3003768277 to 3042175844, effective december 21, 2025.This change reflects as administrative registration update only.There have been no changes to the registered owner/operator, official correspondent, legal entity name, physical establishment address, manufacturing processes, or to the design, specifications, intended use, or manufacturing processes of any listed devices.The codes were updated based on the investigation outcome.
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