MAUDE Adverse Event Report: DENTSPLY LLC SCHICK33 S2 SENSOR SHIP KIT/3.0 CABLE 9'; UNIT, X-RAY, INTRAORAL

Catalog Number	100008625
Medical Device Problem Code	Poor Quality Image (1408)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Type of Reportable Event	Malfunction
Event or Problem Description
While the customer was using a part of an intraoral sensor system, schick33 s2 sensor ship kit/3.0 cable 9', they allege experiencing connectivity issues when an x-ray image was taken or an additional image was required.No injury was reported from the alleged event.
Additional Manufacturer Narrative
While no serious injury resulted in this event, if this malfunction recurred, it could cause or contribute to a serious injury or require medical or surgical intervention to preclude such.This event, therefore, is reportable per 21cfr part 803.Usb 3 firmware v1.4 contains an issue in the portion of code used to optimize sensor performance.If the optimization occurs during an exposure or sensor readout, there is a chance that the resulting image will be corrupted.Image data following the point of corruption will consist of data that was previously held in the memory of the usb device.As a result, the presented image may contain a portion of data from a previous exposure.In general, this would be obvious to the user since the presented image would either contain obvious artifacts or different anatomy than expected.Field service evaluation- problem description 02/12/2026, 15:10:29, (b)(4).S33 sensor connection issue - intermittent connection failure in one op.Initial log: 02/12/2026 2:07:02 pm (dentsply sirona charlotte time).Warranty: dealer on-site: billable: billing accepted: billing approved by: 90 day expiration date: 05/13/2026.Remote access: sidexis version: 4.4.1.Server location: \\server.Pdata remote location: \\server\pdata.Rcu location (if applicable): practice management: maxiplanner v3.21.30.Workstation(s): room-2.Scout check: firmware: plug-in version: ioss 3.2.Exposure count: unit ip address: sensor s33 sn (b)(6).Staff reported no patient injury: sometimes requires additional retakes (only in room-2).Troubleshooting description: remoted to room-2.Verified usb connected there: updated usb interface via ioss config utility.Remoted to room-4: this is where problem occurs.Usb interface is recognized in device manager: not recognized in ioss config utility disabled core isolation and local security authority protection: restarted pc.Launched ioss, throws error.There was a problem with a previous exposure.You must resolve this problem and recover any unsaved data before starting a new exposure.Clicked "recover data" button; image for patient; did not recover image but sensor now recognized.Attached screenshot of recovery dialogue.Image recovered was bad quality.Using planmeca wall unit for xray generator.Solution description 02/12/2026 15:10:29 (b)(4).Solution description: disabled core isolation - restarted pc.Cleared image rescue, cleared sensor.Sensor now connecting and test captures = pass.Functional (yes/no): yes.

• Brand Name: SCHICK33 S2 SENSOR SHIP KIT/3.0 CABLE 9'
• Common Device Name: UNIT, X-RAY, INTRAORAL
• Manufacturer (Section D): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer (Section G): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer Contact: dan eagar ; 221 west philadelphia st.; york, PA 17401 ; 7178457511
• MDR Report Key: 24431590
• Report Number: 2424472-2026-00581
• Device Sequence Number: 13325435
• Product Code: EAP
• UDI-Device Identifier: D0031000086250
• UDI-Public: D0031000086250
• Combination Product (Y/N): N
• Initial Reporter Country: CA
• PMA/510(K) Number: K093453
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Foreign,Health Professional
• Initial Reporter Occupation: Dentist
• Type of Report: Initial
• Report Date (Section B): 02/24/2026

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Catalogue Number: 100008625
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: Yes
• Distributor Facility Aware Date: 02/12/2026
• Type of Report(Section G): Initial
• Initial Date Received by Manufacturer: 02/12/2026
• Initial Report FDA Received Date: 02/24/2026
• Was Device Evaluated by Manufacturer? (Y/N): No
• Usage of Device: A
• Patient Sequence Number: 1
• Patient Sex: Unknown